DMC & Incoming Tour Operator to Brazil and all of South America BIT 25 Years

References

Cedar Crest College, 120 US-Students

As someone who worked on the concept and goals of the trip over the last two and a half years, it was such a pleasure for me to see it unfold exactly as we had imagined it.  You did an excellent job with every aspect of the trip.  First of all, I was so impressed with the logistics—you had everything so well-planned.  You kept us all moving to different places all the time and you executed it flawlessly.  The hotel and restaurants were wonderful.  Second, you did an amazing job providing sites for each of our classes to work with that connected perfectly to the content of the courses.  I could see the learning that the students were doing and I know they experiences it as well.  And finally, the level of service was fantastic.  We all appreciated your dedication to us, to our health and well-being, to our educational objectives, and to us personally.  Many of our students cried at the airport saying good-bye to Edson and Ceci and Renato. 

You were wonderful ambassadors for your city and country.  I know that I completely fell in love with Rio and I suspect that all of us did.  It was the trip of a lifetime for our students, but also for me and our faculty and staff.  We could not have done it without you.

Elizabeth M. Meade, Ph.D.
Interim President

Kenwood

Bonjour Carolina,
Je ne voulais pas t’écrire avant d’avoir eu le client au téléphone, c’est maintenant chose faite !
Il est revenu enchanté, tout a été parfait : les activités, les restaurants, les hôtels et les guides (mention spéciale pour Cécilia qui a été au top !). Il  n’a pas su me trouver un point négatif…. 
Je tiens à te dire un GRAND MERCI pour ton aide sur ce dossier, ca a été un réel plaisir de travailler avec toi et j’espère avoir d’autres occasions sur de futurs projets.

Jeanne BLUET
1.2.3 VOYAGES

Mosimann Catering Olympic Games 2016

We were lucky to have found BiTourism for our accommodation needs during the Rio2016 Games. All staff from BiT were very responsive, fast, efficient and professional. They looked out for our interests and we helped to us to find well-located accommodation. Our staff was very happy with them and we experienced no issues during the busy times. We highly recommend BiTourism - it was a great help having using their services during our busy time in Rio!

With Kind Regards,

Martin Teras
Project Manager
Living Hospitality

Wrestling House Olympic Games 2016

BIG THANK to you and Mario, Tony and Garincha and his team! I just came back from a meeting with our president and everyone loved the wrestling house!
Biggest hugs to you guys already miss you and the good food.

Ann Stöhr
United Wrestling Association

 

Ich kann mich aus meiner Perspektive nur bedanken für die großartige Zusammenarbeit und für die Gelegenheit, so viele tolle Menschen kennen zu lernen!
Liebe Grüße aus Salzburg – mit ein bisschen Wehmut ;-)

Erich
Netzwerk Agentur

BMW Switzerland

The participants gave a very good feedback and I'm happy that everything went so well ;).

 

Sandra
Marbet Schweiz

Volvo Switzerland

Ein riesiges Dankeschön Dir und Deinem Team auch von unserer Seite her. Es ist toll so ein schönes Feedback von den Kunden zu erhalten.

 

Tiffany
M I C E department inventif 
bta first travel ag 

Travel Solutions UK

I just wanted to say thank you so much for all your hard work that ensured the Thomas Sanderson incentive was such a success. Everyone in the group has rated Rio one of their favourite trips - and this is a company that operates 4-6 incentives a year! 

A big part of our fabulous experience was due to Marise - She was absolutely amazing and everyone loved her.  She was so friendly and attentive and made my job so much easier - I was able to completely relax knowing she was on top of everything.  She is a real asset.

Thank you so much for all your help over the last few months - You have been so efficient with all requests and I really hope I have the opportunity to work with you again. 

Jane Burnell
Travel Solutions UK

Ernst & Young France

Bonjour Fiorella
Je t’envoie les retours desclients ERNST AND YOUNG qui sont très bons :-) 
Bonne journée à toi

Sophie Lagrue 
Travel Lab SAS - Kuoni

Bankers, 290 pax

I would like to thank you for a all your services and attention to our program. The client was very satisfied and the survey we did toward our attendees was very good. One comment that came back often was the quality of your staffs on site. 
Renata, thank you for being there, I really appreciate this.

Marie-France Lajoie
Présidente   |   President 
Zeste

Nordisk, 650 pax convention

I just wanted to say many many thanks for all your great work. The GDS Rio was a full success and this also thanks to your and your colleagues work.

The transfers have run super smoothly, all transfer hostesses have done a great job. The hostesses for our meeting have been superb, especially Amelia at the registration desk and Beth, whom I could not have done it without. Furthermore I wanted to mention Marcia, who was just great in sorting out so many things and always helped wherever she could. I know it was challenging to get the new chair covers etc. in time but you managed!

Simone it has been a pleasure working with you from beginning onwards, you always responded so fast and really understood how we want to work. Same is with the invoicing, can’t believe how fast you are!

To all of you have a wonderful Easter and many thanks again for your hard work, it is highly appreciated. We hope to have the chance to work with you again in the future!

Johanna Boehner
Head of Conventions / Senior Project Manager
A brand of Europe Convention GmbH & Co. KG
Munich / Germany

Vatea, France

Encore un grand merci à votre équipe. Les clients ont été enchantés ! j'espère vraiment revenir bientôt avec un autre groupe.

Bénédicte RIVAINDirectrice Générale VATEA - V.T.A
Tourisme d'Affaires - Évènements

Egencia, Germany

Working for 16 years with B.I.T on many interesting projects and challanges I always had the feeling of security and excellent organisation, despite being aware of the adversities you have to overcome constantly. .... Brazil is one of the most thriving incentive destinations in the world and I am fascinated how your company always finds an idea to leverage a highlight in the farthest corner of this incredible country.... You do not just want to sell, you have the sensibility to understand the client´s needs and to fulfill them successfully.

Dear Mr. Lengsfeld, I feel it is just time to thank you from all my heart. I do hope that you and your team continue so motivated and that we will have many other projects together in the future. "Muito obrigado!"

Leopold Auer
Mice Manager Egencia GmbH

Original in German language

Trendsetters, South Africa

"Dear Richard,

The reason for this email is just to thank you, and more specifically to thank Renata for providing our groups with excellent service.   Our clients were ecstatic about Rio and with the amazing service they received from Renata.  In fact, Les has been on various school tours before.  She is well travelled and she mentioned that she has never encountered more professional services, than the service that Renata offered the group.

Naturally we are only as good as the DMC's we have across the globe,  but it takes a really special operations manager to constantly provide service excellence and to continue to go the extra mile for our groups.  We are grateful to Renata, you and the rest of the BIT Team for the work you put into our groups."

Lizette Minny, Trendsetters, South Africa

Sovereign Insurance

A quick note to say a big thank you again for all your hard work for our recent event. You all went way beyond expectations to make our event a success despite all the hassles we encountered!.

Sovereign Insurance , New Zealand
Vickie Carson - Global Events - 62 pax - Sep 2014

Renault

Tous les groupes sont bien rentrés, ravis de leur escapade brésilienne dans son ensemble. Un grand merci à toute l’équipe qui a géré les groupes sur place: Les guides que les clients ont beaucoup apprécié et tout le staff qui se sont assurés du bon déroulement des prestations

Renault France
1.2.3. Voyages - 160 pax - April 2015

Wharton Entrepreneurial Programs

I will never be able to thank either of you enough for all the help and support you provided in preparation for and throughout the conference. I could have never done it without you.

I got several compliments letting me know that this was the best organized event we had ever put together, and the participants were truly thrilled overall with their experience in Brazil.

Several pointed out that they go to these sorts of conferences all the time and they had never seen such a well-managed and well-organized event. They were happy with both content and logistics. This is all due to your incredible work.

You were very professional, thorough and highly reliable. You gave me good advice and good information at all key turning points. Most importantly, you handled several surprises and last minute requests with amazing skill and professionalism.  I felt much more comfortable knowing you were there to help me.

Thanks to BIT and all your staff in handling a demanding and complex event.

Gratefully,

Sylvie Beauvais
Associate Director
Wharton Entrepreneurial Programs

Rotary Group

Everyone is still e-mailing me with their praise! The guides were all so amazing! 

And frankly your service and assistance with this program was absolutely invaluable!

I look forward to working with you again!

Georgia Shoemaker, Expanding Horizons, Tustin, CA

Mapfre Incentive, 140 pax

Finalmente hemos finalizado con la Convención de Mapfre y, antes que nada, queríamos decirles GRACIAS!

Hemos encontrado en Bit, a través suyo, el servicios y la ayuda que buscamos en un proveedor, es decir que hemos encontrado un “socio en Rio de Janeiro”.

En todo momento sentimos su apoyo, su gran conocimiento sobre el destino, sus ganas de trabajar, sus ganas de ayudarnos y resolver problemas cuando surgieron, sus propuestas distintas cuando lo necesitábamos.  Sinceramente, el balance general da super positivo y nos alegramos de haberlos elegido como proveedores y esto nos da mas ganas (y tranquilidad) para armar futuros eventos en Rio de Janeiro.

NATALIA SPINELLI, Equinoxe, Argentina

Nestlé Glaces

We are back at the office and so sad : the sky is grey, the Parisians are not the Brazilians… SAUDADE !!!!!! We really thank you for your commitment and kindness. It was a real pleasure to work with you. Each participant warmly thank everybody for the organization. They will have wonderful ‘souvenirs’ for sure. Thanks a lot for your collaboration, it was a pleasure to work with you for your availability and professionalism. Mission accomplished : customers are happy and they liked Rio. We hope to see you soon in the very near future. Tell me if you come to Paris.

Accentiv Travel - March 2015

320 pax Orangina-Schweppes France

Cher Richard,
Un grand merci à toi et ton équipe pour notre Convention Nationale à RIO. Nos collaborateurs gardent un excellent souvenir, j’ai apprécié ta disponibilté, ton sérieux et ton professionnalisme. Ton équipe était  formidable.
B.I.T pour moi: c’est l’excellence .
Bien à toi

CHRISTIAN AUBRY

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