I will never be able to thank either of you enough for all the help and support you provided in preparation for and throughout the conference. I could have never done it without you.

I got several compliments letting me know that this was the best organized event we had ever put together, and the participants were truly thrilled overall with their experience in Brazil.

Several pointed out that they go to these sorts of conferences all the time and they had never seen such a well-managed and well-organized event. They were happy with both content and logistics. This is all due to your incredible work.

You were very professional, thorough and highly reliable. You gave me good advice and good information at all key turning points. Most importantly, you handled several surprises and last minute requests with amazing skill and professionalism.  I felt much more comfortable knowing you were there to help me.

Thanks to BIT and all your staff in handling a demanding and complex event.


Sylvie Beauvais
Associate Director
Wharton Entrepreneurial Programs

Hey there!  My apologies for the delay!  We had such a FABULOUS TRIP!!!!  I made a few notes to share with you and just wanted to share them.  You and Fiorella were rock stars, and made this so very easy.

  • Amazon Clipper Premium – – oh my, you knew what you were doing when you chose this for us.  Never having even heard of this, I was a bit worried, and I know I must have asked you and Fiorella a weeks’ worth of questions.  All my fears were for naught.  We were spoiled to pieces… the BEST FOOD (I miss that lovely two ladies that cooked such amazing food for us), the best bar man, Edgy, incredible guides, and such a hard-working staff.  Every person that works on the boat because so special to us.  Christoph ggruns a tight ship and his efforts show.  We love every single activity.  Most popular was piranha fishing and we wish we would have gotten to do this twice.
  • Hugo on the Clipper was one the best guides ever.  He made every single person in the group feel cared about and special and they loved him.  So knowledgeable… such great stories!
  • Iguazzu Falls was raved out by all and guide was terrific.  The hotel has such beautiful grounds.
  • The special dinners in Sao Paulo were incredible!  The first one was outdoors….
  • The guide in Sao Paulo was such a very nice man.  He even helped one of our guests get her cell phone back, going to extreme measures after she left it in an Uber….

We had an amazing time and I’d do it again in a minute, and will HIGHLY recommend it to my clients!  You and Fiorella have been more than excellent.  She worked tirelessly to help me with every little detail!

I would not hesitate to recommend Brazil, BIT, and the Clipper Premium.  Thank you so much for working so hard for us.

Sandi Favre | Viagio Travel, LLC
An Affiliate of Travel Experts
Classic Vacations Star Performer 2010-2019

I am writing this email because I want to thank you for cooperation.  From my point of view everything was done on very professional level.  Fiorella, Renata and Anna you are doing great job for BIT company!   Great ladies team!  The best DMC so far! It was my big pleasure that you worked with me upon this group.  My client came back very happy with our effort. Restaurant selection superb – the best one for sure Marius. Program all the way fantastic!!
One more time big THANK YOU.   10/10.  Brawo.  The bad news is……………..that we will cooperate in the future too

Sebastian Słoniewski
Prezes Zarządu / CEO
OBP Incentive & Sport Travel

Je souhaite remercier sincèrement B.I.T pour le travail parfait que vous avez réalisé pour notre groupe qui est venu fêter les 200 ans de la ville de Nova Friburgo. Votre équipe, que ce soit dans vos bureaux ou les guides sur le terrain étaient très professionnels et très sympathiques, que ce soit à Rio, à Paraty et à Iguaçu.

Un très grand merci pour la parfaite organisation de B.I,T, c’était un succès total.

David Léchot – Directeur
Indalo Space

As someone who worked on the concept and goals of the trip over the last two and a half years, it was such a pleasure for me to see it unfold exactly as we had imagined it.  You did an excellent job with every aspect of the trip.  First of all, I was so impressed with the logistics—you had everything so well-planned.  You kept us all moving to different places all the time and you executed it flawlessly.  The hotel and restaurants were wonderful.  Second, you did an amazing job providing sites for each of our classes to work with that connected perfectly to the content of the courses.  I could see the learning that the students were doing and I know they experiences it as well.  And finally, the level of service was fantastic.  We all appreciated your dedication to us, to our health and well-being, to our educational objectives, and to us personally.  Many of our students cried at the airport saying good-bye to Edson and Ceci and Renato.

You were wonderful ambassadors for your city and country.  I know that I completely fell in love with Rio and I suspect that all of us did.  It was the trip of a lifetime for our students, but also for me and our faculty and staff.  We could not have done it without you.

Elizabeth M. Meade, Ph.D.
Interim President

Bonjour Carolina,
Je ne voulais pas t’écrire avant d’avoir eu le client au téléphone, c’est maintenant chose faite !
Il est revenu enchanté, tout a été parfait : les activités, les restaurants, les hôtels et les guides (mention spéciale pour Cécilia qui a été au top !). Il  n’a pas su me trouver un point négatif….
Je tiens à te dire un GRAND MERCI pour ton aide sur ce dossier, ca a été un réel plaisir de travailler avec toi et j’espère avoir d’autres occasions sur de futurs projets.

Jeanne BLUET

We were lucky to have found BiTourism for our accommodation needs during the Rio2016 Games. All staff from BiT were very responsive, fast, efficient and professional. They looked out for our interests and we helped to us to find well-located accommodation. Our staff was very happy with them and we experienced no issues during the busy times. We highly recommend BiTourism – it was a great help having using their services during our busy time in Rio!

With Kind Regards,

Martin Teras
Project Manager
Living Hospitality

BIG THANK to you and Mario, Tony and Garincha and his team! I just came back from a meeting with our president and everyone loved the wrestling house!
Biggest hugs to you guys already miss you and the good food.

Ann Stöhr
United Wrestling Association

The participants gave a very good feedback and I’m happy that everything went so well ;).

Marbet Schweiz

Ein riesiges Dankeschön Dir und Deinem Team auch von unserer Seite her. Es ist toll so ein schönes Feedback von den Kunden zu erhalten.

MICE department inventif
bta first travel ag

I just wanted to say thank you so much for all your hard work that ensured the Thomas Sanderson incentive was such a success. Everyone in the group has rated Rio one of their favourite trips – and this is a company that operates 4-6 incentives a year!

A big part of our fabulous experience was due to Marise – She was absolutely amazing and everyone loved her.  She was so friendly and attentive and made my job so much easier – I was able to completely relax knowing she was on top of everything.  She is a real asset.

Thank you so much for all your help over the last few months – You have been so efficient with all requests and I really hope I have the opportunity to work with you again.

Jane Burnell
Travel Solutions UK

Bonjour Fiorella
Je t’envoie les retours desclients ERNST AND YOUNG qui sont très bons 🙂
Bonne journée à toi

Sophie Lagrue 
Travel Lab SAS – Kuoni

I would like to thank you for a all your services and attention to our program. The client was very satisfied and the survey we did toward our attendees was very good. One comment that came back often was the quality of your staffs on site.
Renata, thank you for being there, I really appreciate this.

Marie-France Lajoie
Présidente   |   President

I just wanted to say many many thanks for all your great work. The GDS Rio was a full success and this also thanks to your and your colleagues work.

The transfers have run super smoothly, all transfer hostesses have done a great job. The hostesses for our meeting have been superb, especially Amelia at the registration desk and Beth, whom I could not have done it without. Furthermore I wanted to mention Marcia, who was just great in sorting out so many things and always helped wherever she could. I know it was challenging to get the new chair covers etc. in time but you managed!

Simone it has been a pleasure working with you from beginning onwards, you always responded so fast and really understood how we want to work. Same is with the invoicing, can’t believe how fast you are!

To all of you have a wonderful Easter and many thanks again for your hard work, it is highly appreciated. We hope to have the chance to work with you again in the future!

Johanna Boehner
Head of Conventions / Senior Project Manager
A brand of Europe Convention GmbH & Co. KG
Munich / Germany

Encore un grand merci à votre équipe. Les clients ont été enchantés ! j’espère vraiment revenir bientôt avec un autre groupe.

Bénédicte RIVAINDirectrice Générale VATEA – V.T.A
Tourisme d’Affaires – Évènements

Working for 16 years with B.I.T on many interesting projects and challanges I always had the feeling of security and excellent organisation, despite being aware of the adversities you have to overcome constantly. …. Brazil is one of the most thriving incentive destinations in the world and I am fascinated how your company always finds an idea to leverage a highlight in the farthest corner of this incredible country…. You do not just want to sell, you have the sensibility to understand the client´s needs and to fulfill them successfully.

Dear Mr. Lengsfeld, I feel it is just time to thank you from all my heart. I do hope that you and your team continue so motivated and that we will have many other projects together in the future. “Muito obrigado!”

Leopold Auer
Mice Manager Egencia GmbH

Original in German language

“Dear Richard,

The reason for this email is just to thank you, and more specifically to thank Renata for providing our groups with excellent service.   Our clients were ecstatic about Rio and with the amazing service they received from Renata.  In fact, Les has been on various school tours before.  She is well travelled and she mentioned that she has never encountered more professional services, than the service that Renata offered the group.

Naturally we are only as good as the DMC’s we have across the globe,  but it takes a really special operations manager to constantly provide service excellence and to continue to go the extra mile for our groups.  We are grateful to Renata, you and the rest of the BIT Team for the work you put into our groups.”

Lizette Minny, Trendsetters, South Africa

A quick note to say a big thank you again for all your hard work for our recent event. You all went way beyond expectations to make our event a success despite all the hassles we encountered!.

Sovereign Insurance , New Zealand
Vickie Carson – Global Events – 62 pax – Sep 2014

Tous les groupes sont bien rentrés, ravis de leur escapade brésilienne dans son ensemble. Un grand merci à toute l’équipe qui a géré les groupes sur place: Les guides que les clients ont beaucoup apprécié et tout le staff qui se sont assurés du bon déroulement des prestations

Renault France
1.2.3. Voyages – 160 pax – April 2015

Everyone is still e-mailing me with their praise! The guides were all so amazing!

And frankly your service and assistance with this program was absolutely invaluable!

I look forward to working with you again!

Georgia Shoemaker, Expanding Horizons, Tustin, CA

I have had today a very nice lunch with the group that traveled to Brazil and Argentina. And I have to tell you, they are absolutely happy and had the best experience  on the trip.
And I have to tell you you did the tour! Thanks a lot for your effort  and excellent job. I only had one small trouble with the Corcovado train, but we discussed this already. Once again thank you very much and thanks also to Luana.
We also had a perfect time in Argentina, the absolute highlight was the local guide Mrs. Alica Ciarimboli. She was absolutely professional and a very nice person. The group loved her. Please let know the local provider about it. She was amazing.

Richard, I have an other group on February to America as I told you already.

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